I love the NHS. Really, I do. If it wasn’t for them, I wouldn’t be here. Granted, it took them long enough to get me into the system to get my treatment, but still, without them, things would be very different.
However, I do also hate it. I hate the waiting. For instance, every time I have to go for a haematology appointment, they are running approximately an hour late. I wouldn’t mind if it was every now and again, but it’s every time. Meanwhile, my car park charge is increasing. And, if I have Jake with me, it’s a nightmare because there isn’t anywhere to change him, so I have to leave the haematology unit, make the 5 minute walk to the main hospital to change him, then walk back, at which point, I’ve more than likely been called in.
Tomorrow, I have a hospital appointment. The appointment is at 1345, yet they want me there 10 minutes before. Apparently I can expect to be there for 2 hours, but to prepare to be there all afternoon if I have to see the consultant, but there is no mention in the letter whether I need to see the consultant or not.
I wouldn’t mind, but is my actual appointment really going to take all afternoon, or is the majority of that going to be sat in the waiting room, occasionally being ushered from one place to the other?
Surely there are better ways to organise an appointment system. They’ve spent millions on a new patient record system, but how it’s actually made a difference, I’m yet to find out.